A front office employee whose responsibilities centre on the registration process, but also typically include preregistration activities, room status coordination, and mail, message, and information requests. Making a sales visit/presentation to a potential client without having previously set an appointment to do so. A code generated by an on-line credit card verification service, indicating that the requested transaction has not been approved. It shows total sales of hotel for a particular day. Room-related occupation costs; those rooms-related costs incurred directly as a result of selling a guest room. An individual designated by the American Institute of Certified Public Accountants as competent in the field of accounting. Exists when top managers attempt to maximize their own self-interests at the expense of shareholders. A transcription error caused by reordering the sequence of digits, as when 389 written as 398. Hotel jargon for making a confirmed sale. A summary of daily reservations activity in items of record creation, modification, and cancellation. Rooms with common wall but no connecting door. A claim made by an unemployed worker to the appropriate state agency asserting that the worker is eligible for unemployment benefits. After . The highest-priced and highest-quality beverages generally available. Convention is a meeting of delegates for action on particular matters. Those food services provided by health care, educational, military, religious, and numerous other organizations whose primary reason for existence is not to generate a profit from the sale of food/beverage products but rather is to support another organizational purpose. A contractual agreement about the number of meals to be provided at a banquet event. A passageway, usually built of sheet metal, which allows fresh, cold, or warm air to be directed to various parts of a building. A legal document used to summarize the agreement between a hotel and its group client. Geographic concentrations of competing, complementary, and interdependent firms that work together to provide the tourism experience. The number usually expressed as a percentage, of employable persons who are out of work and looking for jobs. Training employees for performing multiple tasks and jobs. "The City Ledger" define what city-ledger, then categories and discussed/ create a list of best practices for a hotel chain of your choice. The amount that remains after the product (food) cost of a menu item is subtracted from its selling price. Examples in a community include large businesses, tourist sites, sports teams, educational facilities, and manufacturing plants. Equipment used to make limited amounts of electricity on-site. A special room rate for guests in affiliated travel and tourism organizations because of the potential referral business they can generate for the hotel. The concept that, at their most basic level, the principles of planning, organizing, coordinating, staffing, controlling, and evaluating are the same (or similar) in any type of business or organization. (F&B), Short for Revenue Per Available Seat Mile (Airline), Short for Revenue Per Available Treatments (Spa). An obligation imposed by law that requires a specific standard of conduct. A measurement of success of the hotel in selling rooms. Hotel accounting is divided into front-office and back-office operations. A meeting arranged for the purpose of selling the hotel's products and services. The GM's assignment of specific revenues and expenses to a given department will, in great measure, dictate profit levels in that department. A detailed report of all non-guest accounts that indicates each charge. An electronic locking system which operates as individual units. Revenue-Expenses = Profit. Fringe Benefits are various non-wage compensations provided to employees in addition to their normal wages or salaries. Hotels within the group refer their guests to other affiliated properties. Travel financed by a business as an employee incentive. Refers to the importance of intangible people skills and intellectual assets to developed economies. A room status term indicating that the room cannot be assigned to a guest. Or for that matter any business that has sales every day and the customers pay for their purchases at the time of the sale. So, do not overlook this super important process. Also sometimes known as a management agreement. The moves and countermoves of firms and their competitors. The front desk has the ability to check that room out with a balance and not process a payment right away or in fact, ever. A discrepancy between the cash on hand and the amount that should be on hand. (Short form for Paid in Advance) A guest who pays his or her room charges in cash during registration. A property-specific, shorten description used to identify a specific room product in a hotel. Short for "Director of Sales and Marketing." Computer software designed for specific back office uses. Provides managers with information concerning outcomes from organizational activities. See you around and happy Hoteliering. The specific requirements that describes who is and is not eligible for a special pricing offer. An aptitude that enables outsiders to interpret unfamiliar gestures and actions as though they were insiders; it can be acquired. A term used to describe the cost of a hotel acquisition based on the number of rooms (keys) purchased. Stand-alone computer software packages which may be linked to a front office management system, including point-of-sale systems, call accounting systems, and electronic locking systems. Knowledge that can be communicated completely via written means. The guest ledger is the running balance of what the guests in house owe the hotel. (Facsimile= telefax replaced telex rapidly.). For example, "Has this hotel always been a (brand name), or is it a conversion?". A communications network that allows for simultaneous transmission of signals such as voice, data, or video. As a noun: The term used to describe a hotel that has changed its flag from one franchisor to another. A method or a plan developed to achieve a long-range goal. An accounting system in which the occurrence of transaction initiates activity. See also proliferation. Tactics designed to attract persons who are not current hotel employees for vacant positions. Projecting room sales for a specific period. Examples could include making local telephone calls, access to premium cable television channels such as HBO or Showtime, and use of the hotel's pool or workout facilities. In many hotels, the night auditor is actually an employee of the accounting division. Louisville hotels: See 10 of the city's most luxurious hotel suites US equivalent is limited-service hotel. An estimate of the number of rooms that remain to be sold. In this article, I will be talking about of. Short for policies and procedures manual. Short for Local Area Network. City ledger - definition - Encyclo Or - The proportion of previously reserved rooms that are ultimately occupied. 335 W. Broadway, brownhotel.com. A bin used to store guest folios. A type of reservation guarantee which requires the guest to furnish a specified amount of money in advance of arrival. An example of data being processed may be a unique identifier stored in a cookie. A relationship between two Web sites. An obligation created when a person is delegated duties/responsibilities from higher levels of management. A thorough examination of the property by a hotel executive, franchise inspector, prospective buyer, etc. Master accounts 4. A list of the personal qualities judged necessary for successful performance of the tasks required by the job description. Sometimes referred to as "Well" brands. Galaxy Reports Needed: Daily Revenue Report - provides revenue, taxes, non-revenue, and receipt activity. Occurs when a firm expands its business operations into new products, functions served, markets, or technologies. The documentation (usually displayed on a graph or chart) of changes in data values. An entity that, for a fee, manages payment card acceptance and funds collection for businesses (hotels). The term used to refer to a hotel guest who vacates a guest room without paying the bill incurred for its rental and for other charges made to the room. This is the point where most people can lose it, at least for the first few times. Also called personal computer. The individual(s) who conducts an independent verification of financial records. Examples include labor costs, room supplies, and room amenities. A generic term for the bath towels, hand towels, and washcloths washed and dried in the laundry area. An output device of a computer system that produces hard-copy output on paper. 707 White Horse Pike, Suite B2 A service provided at no additional charge (beyond normal room rental charges) to the hotel guest. A group of independent hotels which have banded together for the common good. Short form of Preventative Maintenance Program. Informal conversations between persons as they "discuss" their positive or negative experiences at a hotel. In hotel accounting, the city ledger is the collection of accounts belonging to non-registered guests. In this form, the owner is the top manager, and the business is run as a sole proprietorship. A financial statement which provides important information about the results of hotel operations for a given period of time. (Headquarter Hotel). The employee can also elect to work for the employer or terminate the work relationship anytime he or she chooses. A tool developed to list all of the critical areas that should be inspected during a PM (Preventive Maintenance) review of a room, area, or piece of equipment. A room with two twin beds; may be occupied by one or more people. An arrangement in which individuals taking responsibility for hotel assets (such as hand tools, power equipment, or keys to secured areas) must document their responsibility by placing their signature as well as the date and time on a form developed to identify who last had possession of; and thus responsibility for, the asset. Occupancy of less than a full house so rooms are available for sale. The procedures involved in greeting a guest, assigning a room, and escorting or directing the guest to the room. The hotel that hosts the main group of attendees during an event in which there are multiple host hotels. Typical back office applications include accounts receivable, accounts payable, payroll accounting, and financial reporting modules. The legal contract between the hotel's owners (the franchisee) and the brand managers (the franchisor), which describes the duties and responsibilities of each in the franchise relationship. They will differ depending on the organization. A property, usually located in downtown, or business district, that caters primarily to business clients. The process of providing basic information about the hotel which must be known by all of its employees. Used for example, in: "Last year, the systemwide ADR for the brand was $115.20, with an occupancy rate of 63.7%.". Hotel Numbers Coach w/ Hotel Solutions 895 subscribers 2.1K views 2 years ago Welcome to Hotel Numbers Made Simple, your weekly. Protection of an individual's physical well-being and health. 1. A lodging facility that caters primarily to guests arriving by automobile. It is important that the accounting department has a person in accounts receivable working with the city ledger so the hotel is able to bill and collect revenues due. The future time frame for which a property accepts reservations. A communications network that connects computers and other terminals within a geographically limited area (typically within adjacent buildings or complexes). A room status term indicating that guest is currently registered to the room. Settlement to Company or City Ledger: Ask the guest to write down the Company name on the bill, Some companies have credit with the hotel. Instead, they rely on fees collected from merchants accepting the cards. If you compare your guest ledger detailed report to your general ledger control total and they do not match it means you have a problem that needs sorting out. A group of hospitality services (such as hotel rooms, meals and airfare) sold for one price. A specially designed chart which displays hotel rooms vertically and days of the month horizontally. A camera and monitor system that displays, in real time, the activity within the camera's field of vision. Public space such as meeting rooms, conference areas, and ballrooms. A key which opens all guestroom doors which are not double-locked. Expresses what the organization wants to be in the future.
