My card was charged almost immediately after the order was placed. I would highly recommend purchasing there items, you wont be disappointed!!! Hello Steve,Thank you for contacting us.I do apologize for the current delay. $22.00 golf towels should not be see-through! Check out what 2,405 people have written so far, and share your own experience. Each semester the students rotate between one of the three partner universities in Switzerland, Germany and France. I want an acknowledgment on emails!!! Margot Briand - Customer Success Manager - WeChooz | LinkedIn Excellent service! Received the hoodie which my son loves but also ordered two face masks that we have not received. We apologize for the error on your item, but look for our email so we can resolve this right away. This message sent included the information on this current delay with our Fan-thread products.You should be receiving an email for further assistance concerning your order shortly.Best!Aliyah M.Prep SportswearCustomer Service Lead. I have emailed prep sportswear once, after being fed up, and used their chat NUMEROUS times in order to even ATTEMPT to get a response from someone but yet have received nothing. Companies can ask for reviews via automatic invitations. Today is 11/12/2020. We do regret the length of time it has taken to produce and ship out our most popular items. She might not be a liar but she is definitely not telling the truth about the defect! They have my $60 and it really doesnt look like Im getting it back. Custom sportswear and apparel for Colleges, Schools, Teams, Greek chapters, Destinations, National and State Parks, Golf Courses, Military, and Government. Thank you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They assisted me with my problem quicker than any other companys customer service I have came in contact with. This is absolutely ridiculous. Mei,Thank you for contacting us and providing information on your order. Find out how we combat fake reviews. To the CEO's "secretary" - you're darn right I was upset! I could not believe how quickly my order arrived. BEWARE!!!!! We offered a 40% off promotion code towards a new item as well as to cover the shipping charge. Date of experience: March 13, 2023 I'm unable to find any orders with the information provided.Please email us at customerloyalty@prepsportswear.com for more information so that we can help further assist with this order.We look forward to hearing from you!Best. However, I did receive my custom order in a timely manner. She wears a medium on all her other sweatshirts, but for whatever reason, the one we purchased didn't fit. Verification can help ensure real people write reviews about real companies. Sportswear Inc | Better Business Bureau Profile Worst purchase I have ever made! Nothing was tampered with or touched beyond my original unpacking of the items. No mask, joggers with wrong embroidery.not pleased!The fact they dont have a CS phone # and dont respond to email should tell you something about customer service and how they feel about their customers.I just want the joggers fixed and the mask shipped so I can have it for my son on his birthday.probably wishful thinking at this point! They also shipped super quick which was huge for me before attending our state championships! They sent out the new ones without asking for the originals back, due to the error- which was nice and easy. Our apologies if any emails sent went unanswered, we have experienced some minor tech issues for the past few weeks along with a high increase in our chats due to the current delays. HIGHLY RECOMMEND!!! But this is how Prep Sportswear handles the situation On 10/23/20 I recieved an email stating; (Our team has found that an item(s) in your recent Prep Sportswear Order # did not pass our quality control standards. Find out how we combat fake reviews. DO NOT ORDER FROM THIS COMPANY! I was upset when you told me that I hadn't previously mentioned the defective item. It was sitting in their website inventory. Loving our sweatshirts. Five Star Customer Service. How do I change my order? | Prepsportswear two of them you have been talking with one of our Agents.After the agent responded, you never responded back within that message, instead, there were new tickets created. They do have a funny smell, so they will have to be washed first. You will receive an email notifying you once the shipment has left our facility.Please contact Customer Service if you would like any further assistance in editing your order. Will recommend and definitely order again from Prep Sportswear! You can feel safe in ordering from these folks, Sheila V. Got back to me in a decent fashion. I just wished sweater was a little more oversized I ordered a medium thinking it would be oversized since its unisex but I wish I should have ordered a Large. MORE+ Jun 28, 2023 7 used Get Codes EY 25% OFF I received an email saying the product was delayed in processing and I would receive my confirmation email with the tracking info within two weeks. He ordered a replacement and had a new order number for the corrected item within a matter of minutes. They were very personable and professional. I was very happy with our order. Ordered an item on 10/1 for my daughters birthday in November. Ordered some school sport wear and was told would ship in 5 days. One was defective. 356 reviews Claimed $$$ Sports Wear Closed 6:00 AM - 7:00 PM See hours See all 42 photos Shopping Fashion Sports Wear Prep Sportswear Write a review Add photo Location & Hours Suggest an edit Get directions Sponsored Macy's 6.8 miles away from Prep Sportswear Custom sportswear and apparel for Colleges, Schools, Teams, Greek chapters, Destinations, National and State Parks, Golf Courses, Military, and Government. I ordered a sweatshirt for my husband with his college emblem and what I thought his number was. Easy process, fast delivery, great product. This was a fathers day gift, and he loved it! Scam!! Companies can ask for reviews via automatic invitations. Prep Sportswear is the leading marketplace to create, design and buy personalized sportswear products including t-shirts, sweatshirts, hoodies, jackets, sport shirts, caps, and bags. I emailed customer support to inform them of this and received an immediate response that I would be credited. We have seen an incredible increase in demand for our masks and fanthread items and we are working diligently to catch-up with everyone's orders. Overall loved my experience would definitely shop here again. My experience with Prep Sportswear was very surprising! Hello Julie,I do apologize this took place with your order. store are exclusively produced and fulfilled by Prep SportswearThe customer chose the merchandise as well as the logo and size, placed the order, and received exactly what was orderedWe send confirmation emails with every purchase where the consumer may view what was ordered as wellThey're also able to view the item(s) in their shopping cart before purchasingWe are not able to issue a refund for items that arrived as-ordered. We explained where to find the size and weight for our products and apologized that this information was missed. No if, ands or buts about it. I have sent 2 emails and NO RESPONSE!! Great Job!! It goes against our guidelines to offer incentives for reviews. Reviewers satisfied with Prep Sportswear most frequently mention great selection, free shipping, and high school. I COULD NOT call. Did not fit..emailed customer service. Under the terms, it should have shipped yesterday. I contacted customer service and Aliyah was very responsive and helpful. Thanks Pre Sportswear!! Communication goes a long way! - Also mentioned their plan to switch to a more . This item would be considered damaged per our policy I've issued a refund back to the original payment method This issue would have been resolved much easier had you contacted us directly with the defect Please close this Revdex.com complaint as you have received the resolution you desired, Please see the attached order details The customer misunderstood the product material and was provided a courtesy replacement Customer threatened Revdex.com action which seems confusing as we offered a free alternative ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***, The following message is a response to complaint case [redacted] : Were sorry for any confusion experienced by the customer in regards to the details of their order The customer had contacted our Customer Service on August 18, requesting a refund for her order because it did not include a name in the design that was chosen As explained to the customer by three difference representatives the design selected by the customer did not include the option to incorporate a nameAs a site wide website feature there are fields below the available design options that allow you to edit the year, number, or name in a design if it incorporates one of these options It is also called out before completing an order that You order is custom producedPlease review your order to confirm design, personalization, size, and quantity are correctYour order will be produced as shown. In the product page, the shopping cart, and the order confirmation email that is emailed directly after an order is placed the customer is shown how the order was submitted and will be produced As we custom produce each item to order we are unable to accept items on return as they are not products that can be restocked or resoldAs a onetime courtesy for the confusion experienced our Customer Service Representatives had offered to replace the product with an alternate item However, as the item was produced as shown and in accordance to the order submitted by the customer we will unfortunately be unable to accommodate the refund that the customer is requesting Again, we apologize for any confusion the customer had experienced and we would be happy to extend the offer to replace the item with another product of similar value Dan R [redacted] Client Services RepresentativePrep Sportswear [redacted] Seattle, WA 98121Phone: [redacted], Complaint: [redacted] I am rejecting this response because: If Prep Sportswear spent the same amount time reading my complaint as they did coming up with patronising responses to paying customers, they would have realised that I my dispute was not about their delivery calendarI admit that I should have looked closer at my expected delivery dateMy problem is with the concelment of their no return policyAs I mentioned in my original complaint, this is disingenuous and illegal in the state of Florida, where the goods were purchased I would appreciate it they could respond to the actual issue, instead of giving me a tutorial of their websiteEqually, I'd be more that happy to provide them with a link to the Florida state statute they are in violation ofI'm sure it's easier to find than their delivery calendar.Sincerely, [redacted] ***, Complaint: [redacted] I am rejecting this response because:The no return policy is not clearly visible on any of the company's website pagesA customer should not be expected to "click on" an icon to discover this critical piece of informationAs an online shopper for many years, I have never come across such a policyOf course, these were all reputable companiesHaving the policy hidden implies intent to deceive the customerIf not, then the company should have no qualms about the policy being clearly visible on each pageThe least that the company should do is have a "warning" notation on the check out page with the policyThis would alert the customerHad I seen this, I never would have ordered from this companyI am sure I am only one of many customers to feel this wayIf the company believes this policy is fair and "aboveboard", then they should not attempt to hide it from unsuspecting customersAs far as the company offering me a percent reduction in another item of clothing, why would I put out $or more and take the chance of the item not fitting and being out the additional $? It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. I am very pleased with the shirts I ordered. I gave the incorrect shipping address. $55,000 per year. However, it looks like this conversation was transferred to direct email as we felt it would be easier to assist you with your order.As of today we still haven't gotten a response.We look forward to hearing from you soon so that we can get your issue resolved as soon as possible.Best,Aliyah M.Prep SportswearCustomerService Lead, I've never written a review before nor have have I complained to the BBB, but now I found myself doing both, Why? Jarel Leonard - Customer Service Representative - Prep Sportswear This is the first order where the color is incorrect (color appears red instead of orange). | Learn more about Alix V.'s work experience, education, connections & more by visiting their profile on LinkedIn . I actually placed an order through spirit ship a week later and received all of my personalized items days before my prep order? $17.78 per hour. Hello Amy,Thank you for contacting us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I've ordered with prep sportswear multiple times. We also ensure all reviews are published without moderation. Says not yet processed my order no response and no order has been filled!!!! For the communication part we weren't able to locate your messages wso we will have to look into why that happened as we have responded to everyone as of 10/1, Thank you for your patience. Please contact us at customerloyalty@prepsportswear.com and we will be glad to help you in the best way we can.Best,Christopher A.Prep SportswearManager, Customer Success. Within 3 days I was credited the amount of the refunded shipping expenses. Slower than slow! Date of experience: November 24, 2018 On July 23, 2020, Prep Sportswear responded to BBB by stating the following: Over the past few months our business has been significantly impacted by COVID-19. Placed 170.00 order for 3 hoodies back on Oct. 5th 2020 and it's now Nov 18th and still nothing but some copy and paste email about covid 19 but they are still taking orders from people just not fulfilling them so enter at your own risk and I will have this investigated and so should you that is what your local law enforcement and politicians are for! Anyone can write a Trustpilot review. 70.00 sweatshirt. We use dedicated people and clever technology to safeguard our platform. Thanks! I contacted support and they were very prompt to reply and to address the issue, all in less than 24 hours. Thanks all, Dr T Dickerson. Ashley understood my issue immediately, had a very generous solution, and made it a very pleasant experience. "My shopping experience was great and Ashley gave the BEST customer service!" Detailed Ratings Pricing of products and services Likelihood of customers making future purchases I included some notes, hi-lighted in yellow. I would highly recommend this company, and particularly the customer service person I have had the pleasure of working with. I have been trying to contact this company with no response about an order placed two weeks ago. See-through terry cloth golf towels. 1 review US Nov 16, 2018 I had one of the best and easiest customer service experiences with Prep sportswear! I definitely will use this company again. I placed an order on October 3rd for 3 sweatshirts. They definitely know how to take care of there customers. timeline for each custom made product While we aren't tailoring merchandise, we are applying the design to the blank item of their choosing and shipping it to them It is unreasonable for a customer to assume that this will happen in day and then ship out. However, the fact that I had only 2 hours to make changes was a problem. They don't like to get back to you either. I reached outto the company explaining I no longer wanted them and was told (due tothe fact they are special ordered it was not an option.) Find out how we combat fake reviews. Our apologies if any emails sent went unanswered, our customer support team is currently experiencing a high volume of tickets. T-Shirts, Sweatshirts, Hoodies, and Jerseys for every High School and College. There was a glitch in the system. It is defective! We were having a special day at my church where I could represent my University, so I had to order a t-shirt, since I never owned one. We use dedicated people and clever technology to safeguard our platform. I am so disappointed in my purchase with this company. After placing two orders, I realized that I could have saved on shipping expenses. Would do business with this company again. Ordered & received 2 women's t-shirts. Like me, and every other customer who complained about Prep Sportswear, they thought that the customerhas the opportunity to create their own designs and merchandise. US. Told me to keep the other hat as well great customer service great job Bria ! To the CEO's "secretary" - you're darn right I was upset! I was upset that you were telling me about a policy after I received my merchandise. While we can understand the frustration it would cause, nonetheless, looking at the messages sent I will ask you please be mindful of the language being used when sending a message to our Agents. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I got a polo and a hat, and they fit great and look super professional! Prep Sportswear Reviews, Complaints, Customer Service - Revdex.com I received one item about two weeks after and did not receive my second for 6 weeks. I understand if they don't give cash refunds, but to not allow exchanges is inexplicable with all the other choices out there. Hello Erin,We apologize for not getting back to you as quickly as we would've liked.I do see one of our agents responded to one of the messages sent and was able to further assist you with the order.Please let me know if there is anything more we could help you with.Best,Aliyah MPrep SportswearCustomer Service Lead. High School Apparel, College Fan Gear, Sports Jerseys | Prep Sportswear Two were very poorquality. She told me that if I wanted to exchange it for the same item, they would attach the decal in a different manner. She corresponded daily until my issue was resolved. Companies can ask for reviews via automatic invitations. Cursing at them won't make it any easier when helping with your order.I have sent a message to you directly via email addressing the current status of the order. Timely response to my inquiry. | Read 221-240 Reviews out of 2,351 . It sounds like there was a possible mix up when your order was being shipped out.You will receive an email today to discuss your order in more detail.Again I apologize profusely!Aliyah M.Prep SportswearCustomer Service Lead. The CEO's "secretary" attached my entire order history to her response. The size is not a great fit and you guys don't accept returns. Prep Sportswear continues to expand and has appeared on the Inc. 500|5000 list of fastest-growing private U.S. companies five straight years from 2009- 2013 and was recognized by Apparel Magazine . Activities and Societies: Class . I was extremely pleased with Prep Sportswear's customer service. Filter by rating Paul H. Gig Harbor, WA 9 57 2 10/5/2021 Wow. Thanks.Christopher A.Prep SportswearManager, Customer Success, Information provided by various external sources. Hi Jonesra,Thank you for contacting us. I am rejecting this response because: these were SPECIFICALLYordered for CHRISTMAS! I placed the order but a few hours later, I realized that I should've order a larger sweatshirt. Their return/cancellation policy is non existent and speaks to their policy of not caring about the customer. If you leave a message on the weekend, we will get back to you as soon as we can. 2022 - 2023. Education University of Paris-Dauphine Master 1 Law - Estate Major In progress In progress. The product was awesome quality but wish I had spent more time taking my measurements before ordering. They were Christmas presents for my husband. I have had to file against them with my credit card. I immediately texted customer service and, within 24 hrs., I received an email from Victoria. Top quality merchandise! After a week or so of not receiving a shipping confirmation I noticed my address was incorrect. Contact Information Prep Sportswear World Trade Center, 2211 Elliott Ave #601, Seattle, WA 98121, USA Get Directions Phone: (206) 876-2810 Web: www.prepsportswear.com Email: customerservice@prepsportswear.com Facebook Profile: Visit Yelp Page: Visit Twitter Feed: Visit LinkedIn Profile: Visit Pinterest: Visit Edit: Edit or Remove Knoji is a social discussion platform that's 100% free to use. Do not buy anything from this company!!! weeks go by of emailing them with no response, first my order didnt pass the quality check, then today they said they are sold out of my item?? How much does Prep Sportswear in the United States pay? Become a verified brand rep for Prep Sportswear and amplify your brand's voice on Knoji. I am very pleased with this companys customer service as well as their products! **, Hi April,We apologize for the delay with yours masks. Shipping was not too bad either considering this is custom order clothing. Only received 1. . I promise we aren't ignoring you but we can understand the frustration it would cause nonetheless.You should be receiving an email for further assistance concerning your order shortly.Our sincerest apologies!Aliyah M.Prep SportswearCustomer Service Lead. One of our Agents did respond to one of your messages that were sent and just never received a response back from you. Save yourself the grief if you can, do not order from this company. SCAMMERS !!!!!! Prep Sportswear is the leading marketplace to create, design and buy personalized sportswear products including t-shirts, sweatshirts, hoodies, jackets, sport shirts, caps, and bags.
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